Privacy Policy

This Privacy Policy explains how SRREY Collection ("we", "us", "our") collects, uses, shares and protects information when you visit our website or contact us for wholesale enquiries. We are committed to handling your information responsibly and in line with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023.

By using our website or sharing your details with us, you consent to the practices described in this policy.

We collect only the information needed to respond to your enquiry and serve you as a wholesale buyer. This may include:

• Contact details — your name, phone number, email address and business name.
• Business details — such as your city, store or company type, and the products or quantities you are interested in.
• Communication content — messages you send us via the enquiry form, WhatsApp, email or phone.
• Technical data — basic, non-identifying information such as browser type, device and pages visited, collected automatically to keep the website working and secure.

We use the information you provide to:

• Respond to your catalogue requests, quotations and wholesale enquiries.
• Process, confirm and dispatch your orders.
• Communicate about pricing, availability, new collections and order updates.
• Improve our products, website and customer service.
• Comply with legal, tax and accounting obligations.

When you contact us through WhatsApp, phone or email, we receive the details you share in that conversation and may retain the chat or correspondence to service your enquiry and maintain order records. Your use of WhatsApp is also subject to WhatsApp's own privacy policy.

Our website may use essential cookies and basic analytics to understand how visitors use the site and to improve performance. These do not identify you personally. You can control or disable cookies through your browser settings, though some features may not function as intended if you do so.

We do not sell or rent your personal information. We may share it only where necessary with:

• Logistics and courier partners, to dispatch and deliver your orders.
• Payment and banking service providers, to process transactions.
• Professional or IT service providers who help us operate our business, under confidentiality obligations.
• Government or legal authorities, where required by law or to protect our rights.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your information only for as long as necessary to fulfil the purposes described in this policy, to maintain business and order records, and to meet legal or regulatory requirements. When no longer needed, information is securely deleted or anonymised.

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, where there is no legal reason to retain it.
• Withdraw consent for future communications at any time.

To exercise any of these rights, contact us using the details at the end of this policy.

Our website links to third-party platforms such as Instagram, WhatsApp and Google Maps. These services have their own privacy policies, and we are not responsible for how they collect or use your data. We encourage you to review their policies before interacting with them.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.